The Peninsula Traffic Congestion Relief Alliance (“Commute.org” or “we”) is committed to protecting the privacy of users on Commute.org websites and mobile applications (collectively, the “Websites/Apps”). By accessing and using our Websites/Apps, you agree to comply with the terms and conditions outlined in this Privacy Policy and Terms of Use (“Policy”). This Policy outlines how we collect, use, and protect personal information for users of Commute.org’s Websites/Apps.
This Policy is effective as of December 31, 2024, and may be amended from time to time. It is your responsibility to review this Policy and to check for notices of amendments.
This Policy applies to:
The purpose of the Commute.org website is to make useful and practical information available to residents, businesses, and visitors about our programs and services.
The purpose of the CommuteStar website and the CommuteStar mobile application is to encourage and facilitate the use of alternative commute modes by people who live, work, or attend college in San Mateo County, California.
The CommuteStar website and CommuteStar mobile application use the RideAmigos platform which is licensed from Right Click Solutions Inc., a third-party software provider. Information about RideAmigos’ use of your information is described in their Terms of Use and their Privacy Policy.
Certain Commute.org programs, such as CommuteStar’s rewards, incentives, and ride matching services, require user registration. During registration, we collect:
We may also collect additional data via optional surveys . These surveys may request:
Data collected from surveys is used in aggregate form to evaluate program effectiveness, with a focus on equity principles and user satisfaction.
We gather non-personal information about activity on our Websites/Apps, including IP addresses, browsing patterns, and page visits. This data helps us analyze website traffic and improve functionality.
Our Websites/Apps use cookies to enhance user experience. These small data files store information about your visit. Cookies are used solely to improve service quality and not for tracking personal information.
You may configure your browser to reject cookies; however, some features of the Websites/Apps may not function properly if cookies are disabled.
We utilize Google Analytics to analyze site usage patterns. Google Analytics may store data, including your IP address. For more information, please see Google’s Privacy & Terms policies.
Commute.org uses personal information only as necessary to:
We do not sell, trade, or rent your personal information to third parties. However, we may disclose it:
You have the right to access and correct your personal information, subject to identity verification. Services that collect personally identifiable information also provide options for updating and reviewing that information.
By using the Websites/Apps, you agree to comply with applicable state and federal laws and refrain from any activity that is illegal, invasive of privacy, defamatory, infringes on intellectual property rights (e.g. publicity rights), or otherwise objectionable. Any unauthorized attempts to upload or alter information on our Websites/Apps are strictly prohibited.
To use CommuteStar and to be eligible for the programs, incentives, rewards, and challenges, you must:
Commute.org does not guarantee the safety of ride matching arrangements and disclaims any responsibility for any actions of individuals participating in these arrangements. Users are encouraged to exercise caution and discretion in these interactions.
In consideration of being permitted to participate in this program, you hereby agree to release, indemnify, and hold harmless Commute.org from and against any and all claims, demands, judgments or liability for damage to persons or property of any kind or nature arising directly or indirectly out of your use of the Websites/Apps or participation in the CommuteStar program.
Commute.org may terminate your access to CommuteStar at any time for any reason.
Our Websites/Apps may contain links to external websites that are not managed by Commute.org. We are not responsible for the content, privacy policies, or practices of these third-party sites.
All text, graphics, and other content on our Websites/Apps are protected by copyright. Users may print content for personal use only and must seek written permission from Commute.org for any other use.
Commute.org is not responsible for inaccuracies, errors, viruses, or other harmful elements encountered on the Websites/Apps. All materials are provided “as-is” without warranties. Users are solely responsible for personal safety and for any interactions arranged through the Websites/Apps. Commute.org disclaims liability for any damages arising from use or inability to use the Websites/Apps.
Commute.org complies with the Americans with Disabilities Act (ADA) and will provide reasonable accommodations upon request. For assistance, contact us using one of the methods shown in the Contact Information section below.
This Policy applies to users within the United States. If you access our Websites/Apps from outside the U.S., please note that your information may be transferred to, stored in, or processed in the United States, where privacy laws may differ from those in your location.
In accordance with the Children’s Online Privacy Protection Act (COPPA), users under the age of thirteen must obtain parental consent before providing any personal information. Any information received from a child under thirteen without such consent will be deleted upon written request from the child’s parent or legal guardian.
For questions, concerns, or to exercise your privacy rights, please contact us:
Last Updated: December 31, 2024