Scenic view of a residential area in San Mateo County on lush green hills, with a clear view of a large bridge and body of water, set against distant mountains under a bright blue sky.

Equity

Guiding Principle from Strategic Plan: Equity:

We work to change practices, structures, and policies to realize transportation equity for commuters in San Mateo County.

Commute.org believes that the following strategies are critical to realizing its mission and equity guiding principle. We will:  ​

  1. Develop programs and initiatives that increase equitable transportation access and diverse engagement.
  2. Foster partnerships with community organizations that connect Commute.org with historically underserved communities in the county. 
  3. Increase equitable distribution of commuter benefits and provision of services to serve low income and underserved communities.
  4. Measure progress based on qualitative and quantitative data on race/ethnicity, location, gender identity, disability, age, income, occupation, and industry type. 
  5. Build organizational capacity to operationalize diversity, equity, inclusion, and belonging into Commute.org’s management, service delivery, and culture.
  6. Work with external agency partners to improve local and regional transportation access and options.

Statement on Diversity, Equity, and Inclusion

Commute.org is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. As a public agency serving a diverse community:

  • We acknowledge our past and current shortcomings around diversity and inclusion.
  • We will foster and maintain a safe environment of respect and inclusion for staff and members of the communities we serve.
  • We will educate our staff to be transportation equity advocates, creatively providing programs and environments that reflect the diversity of our community and elevate cultural awareness.
  • We will ensure fair and inclusive access to our programs, resources, and services, and ensure that our policies and practices are equitable and available to commuters at all socioeconomic levels.
  • We will advance and build our staff by assessing hiring practices and performance review procedures to attract, retain, and develop talented staff from diverse backgrounds.

Data

  • Background

    Integrating equity principles across all programs is one of Commute.org’s strategic objectives from the 2025 Strategic Plan. The agency uses this data to better understand where there are service gaps.

    Constraints

    Commute.org focuses on people who live OR work in San Mateo County. 

    Much of the information that we have from the United States Census for residents of San Mateo County. It is more difficult to find demographic data for people who live outside the county and commute in. 

    Much of the data for Commute.org’s programs is based on survey responses, so it is only a slice of the total people that the agency serves and is not comprehensive.

    Map showing part of the San Francisco Bay Area, highlighting a green region including South San Francisco, San Mateo, and Redwood City—areas served by transportation equity programs. Nearby cities labeled: San Francisco, Oakland, Fremont, and San Jose.
  • Commute Patterns

    There are almost 400,000 people who work in San Mateo County.

    Top 10 Counties Commuting to SMC (2023):

    A table titled "Job Counts by Counties Where Workers Live – Private Primary Jobs" lists 2023 job counts and shares for California counties, with Los Angeles County having the largest share at 30.8%.A map of Northern California highlighting regions around the San Francisco Bay Area and Central Valley in varying shades of blue and purple, with orange outlines around coastal areas such as San Mateo and San Francisco, emphasizing transportation equity programs.

    A Venn diagram titled "Inflow/Outflow Job Counts in 2023 All Workers." It shows three groups: people living and working in the area, commuting in, and commuting out, with corresponding counts and a color legend.

    Distance to work from home for workers in San Mateo County

    A chart shows jobs by distance from work to home in 2023: less than 10 miles (34.1%), 10–24 miles (33.6%), 25–50 miles (14.4%), and over 50 miles (17.9%) out of 365,024 total jobs.

    Source: U.S. Census Bureau, OnTheMap Application and LEHD Origin-Destination Employment Statistics (Beginning of Quarter Employment, 2nd Quarter of 2002-2023).

  • Demographic Key Findings

    An infographic with three sections—Race/Ethnicity, Income, and Language—highlights key data points about participants' demographics in transportation equity programs compared to county statistics.

    Source for Countywide data is the American Community Survey (ACS) 5-year estimates.

    Bar chart titled "Race and Ethnic Background" comparing ACS 2024, CommuteStar 2025, and Shuttle Survey 2025 data for various racial and ethnic groups, with percentage values for each category.

    ACS has a separate questions for Hispanic, Latino, or Spanish origin versus Race. Commute.org combines this into one question in which people can select multiple/all that apply.

    Bar chart showing income distribution by survey: three bars for each income range. Higher percentages for "$100,000 or more" in the 2025 Shuttle Survey (39%) and lower income ranges in the 2024 ACS estimate.

    Bar chart showing percentages of languages spoken: English (89%, 83%, 80%), Spanish (4%, 3%, 2%), Chinese (2%, 10%, 3%), Tagalog (2%, 1%, 6%), Other (3%, 3%, 6%) across three surveys.

    ACS: English = those who speak only English and those who speak other languages and speak English very well

    CommuteStar Demographic Survey Data includes people who speak one or more language, each language counted once.

  • Industry Key Findings

    A data table about employers and employees in San Mateo County, highlighting that small employers and the information sector are significant. It lists industry types and compares employer and employee distribution by sector.

    Bar chart comparing the percentage of establishments in San Mateo County (2023) with the percentage of active employers using Commute.org (2025) across various industries. Commute.org usage is notably higher in tech and professional services.

    Bar chart comparing the percentage of SMC employees by industry in 2023 with the projected percentage of CommuteStar users by industry in 2025 across 13 different industries.

    Source: 2023 ECNVY Business Patterns County Business Patterns