Update on COVID-19 Response and Resources

Commute.org continues to serve commuters, employers and residents of San Mateo County during the COVID-19 pandemic. Our shuttle program was deemed an “essential public transit” operation; therefore, we have been providing service since the original shelter in place orders went into effect in March 2020. The shuttles are adhering to County Health Department and CDC guidelines in terms of protocols for drivers and passengers. Please visit the Shuttle pages on this site for detailed information on those protocols and for information on specific routes.

Most of the Commute.org team is working remotely; however, staff is available at our South San Francisco office if you need assistance. Contact information for our teams are included below. Please take a moment to scroll through this page to find resources and links that might be of assistance to you in these challenging times. If you need help planning your commute or need assistance with your employee transportation program, please do not hesitate to contact us.


Many employers are encouraging their employees to work remotely. For employers that have protocols and technology already in place, this transition is likely to be smooth. For those employers who are trying to enact alternative work arrangements for the first time or at an increased level, we have identified resources that might be helpful:


For general advice, please refer to guidelines from the CDC, as well as the recommendations included in the Association for Commuter Transportation ‘s “Supporting Commuters Returning to Worksites”  report.

If you are looking for advice specific to ridesharing (carpooling and vanpooling), you can find recommendations from the CDC here. You can also check out the guidelines provided by Scoop and Commute with Enterprise.

In addition, be sure to stay up to date on the protocols for using ridehailing services such as Lyft and Uber.


With the situation in flux, conditions may change and change quite quickly. Please stay informed and connected to us, especially should new protocols be issued. For your convenience, we offer multiple ways for you to stay in contact with us.

Office Hours
  • Commute.org is open 8:00 AM to 5:00 PM, Monday through Friday
  • 650-588-8170 (general questions)
  • 650-588-1600 (shuttle related questions)
Shuttle Alerts

For route-specific information, we recommend that shuttle passengers and employers sign up for Text Alerts. Details on how to sign up can be found at this link: commute.org/shuttles.

Web, Social Media, Email

Web commute.org
Twitter @smcountycommute
Facebook @commute.org

Stay well.

The Team at Commute.org

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